effective date: february 22, 2026
reversebus (“we,” “us,” “our”) respects your privacy. this privacy policy explains what information we collect, how we use it, and the choices you have when you use our websites, services, and experiences, including carerush.
phone number (if you opt in to sms alerts or use sms login/otp)
messages you send us (such as help requests or support emails)
device and usage data: device identifiers, browser type, approximate location (city/state level), pages/screens viewed, gameplay events, and timestamps
technical data: ip address, cookie or local storage identifiers, and diagnostic logs
when you make a purchase (for example, unlocking a city or supporting a mission), we store:
a device identifier and the entitlements/unlocks granted to that device
basic purchase metadata needed to confirm the purchase was successful
important: payment details (such as your credit card number) are processed by our payment providers (for web purchases, this may include stripe). we do not store your full payment card information.
we use information to:
provide and improve care rush and reversebus services
send sms login codes (otp) when you request them
send impact alerts and service updates if you opt in
maintain security, prevent fraud, and troubleshoot issues
measure engagement and program impact (for example, counts of missions served)
if you opt in to sms:
you may receive login codes and/or impact alerts
message frequency varies (typical impact alerts are 1–4 per month)
message and data rates may apply
you can opt out at any time by replying stop
for help, reply help or email support@reversebus.com
we store opt-in consent (timestamp and source) to comply with messaging regulations.
we do not sell your personal information.
we may share information with:
service providers who help us operate (hosting, analytics, messaging, customer support)
messaging providers (for example, twilio) to send sms messages you request or have opted in to receive
payment processors (for example, stripe) to process transactions
legal or safety purposes if required by law or to protect users, the public, or reversebus
we may use cookies and local storage to:
keep you signed in (where applicable)
remember preferences
store gameplay state and device-based entitlements
you can control cookies through your browser settings, but some features may not function properly if disabled.
we keep information only as long as reasonably necessary to:
provide the services
comply with legal obligations
resolve disputes
enforce our agreements
you may request deletion of your sms contact record by contacting us (see “contact us”).
depending on where you live, you may have rights to:
access the information we have about you
request correction or deletion
opt out of certain communications
sms opt-out: reply stop to unsubscribe from impact alerts.
we use reasonable administrative, technical, and physical safeguards designed to protect your information. no system is 100% secure, and we cannot guarantee absolute security.
reversebus services are not intended for children under 13. if you believe a child has provided us personal information, contact us and we will address it.
we may update this privacy policy from time to time. we will update the “effective date” above when we do.
for privacy questions or requests:
reversebus
email: support@reversebus.com
